New Dimensions

The world is changing and so are we. \nWe're expanding further into pre-purchase with better conversion tools, a smarter shopping experience, and 60+ new features to power every step of the customer journey. Check out all the features shared in our Spring 2025 Loop Launches event below.

Pre-Purchase

Checkout+

Offer shoppers a small fee to unlock free returns. Because up to 70% of shoppers opt-in, you pay $0 for return shipping labels & software
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Text Customizations

Increase adoption & conversion rate by customizing messaging throughout your cart & checkout

Waive Fees for VIPs

Support VIP customers, damaged items, or incentivize exchanges by waiving or subsidizing Checkout+ fees with Workflows
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Checkout+: Global Return Policies

Checkout+ supports international returns with merchant-provided shipping accounts, with no Checkout+ fees charged on international orders

Checkout+: Canada Post Support

Canada Post is available for Checkout+ Free Shipping for domestic Canadian returns, with cross-border US-Canada support coming later

Package Protection

Bundle Checkout+ with Package Protection to give customers peace of mind for lost, stolen, or damaged orders. Earn revenue share on all orders and offload management of all claims for free
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Post-Purchase

Order Tracking

Replace generic shipping updates with branded tracking experiences that boost conversions, cut support tickets in half, and turn order anxiety into brand loyalty
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Returns

Analytics 2.0

Analytics 2.0 is a completely redesigned platform featuring personalized dashboards, automated reports, custom alerts, and new collaboration tools that provide easier insights than ever before
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Workflow Templates

Workflow Templates are pre-built automation blueprints that take the guesswork out of automation—you can instantly deploy proven Workflows rather than building complex logic from scratch

Enhanced Inventory Management

Control which inventory locations are used for exchange availability, ensuring shoppers only see inventory from their country or other eligible warehouses

New Product Pages

We redesigned the Shop Now product pages to create a more intuitive shopping experience and drive more exchanges.

Split Refunds

Customers can now combine refunds to store credit and original payment method in one return when items have different eligibility rules.

Improved Customer Experience

Embed Loop's return portal directly into your Shopify store for a seamless on-site experience. Easily switch between embedded and standalone options.

Learn more from our leadership team about this release

Watch the live event