Book a demo

Join 5,000+ brands who saved $16.9 million on return shipping costs just last year.

Originally built for Shopify. Now available on all platforms.

You're in good company, 5,000+ brands trust Loop

Ready to build customer confidence and drive repeat purchases?

Book 30 minutes with a product expert to see how Loop boosts revenue and retention.

See what brands like yours are saying about Loop

Customer
Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.

Customer
Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop.

Customer
We've been able to optimize returns management & flow in a complicated drop ship model.

Customer
Loop offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases.

Customer
We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.

Customer
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. They literally take care of everything, and they are the only return portal we recommend.

Customer
We've been able to optimize returns management & flow in a complicated drop ship model.

Laurin Thompke
Head of CS
We don’t have capacity to have someone reaching out to every stalled shipment, so that’s the greatest thing that Loop does for us. It's like a person looking through every customer's tracking link.

Emily McMorran
Customer Journey Manager
[Customers can] Shop for absolutely anything and it brings [them] back into Loop to complete the exchange, once [they've] chosen their items. It is just a great opportunity for more upsells.

20% reduction in cash refunds
156% increase in NPS for returns journey

76% reduction in WISMO tickets
10+ hours saved per week per CS agent

Deja Jefferson
Customer Insights Manager
The platform has not only streamlined our returns process but also enhanced our overall customer experience,” says Jefferson. “The combination of clear policies, user-friendly tools, and powerful analytics has allowed us to operate more efficiently and strategically.

75% drop in return rate
40% decrease in return-related customer complaints

Cody Plofker
CEO
If you look at almost every large D2C brand, they use Loop and there’s no comparable experience.

$3.1M in revenue retention
$35k mitigated fraud.

20% reduction in cash refunds
156% increase in NPS for returns journey

76% reduction in WISMO tickets
10+ hours saved per week per CS agent

75% drop in return rate
40% decrease in return-related customer complaints.