About Us | Loop
Emily McMorran
Customer Journey Manager
[Customers can] Shop for absolutely anything and it brings [them] back into Loop to complete the exchange, once [they've] chosen their items. It is just a great opportunity for more upsells.
Alex Babich
Managing Director & Founder
Good technology is hard to really find, but I think the best measure of whether something is effective is to ask the following question: Can you imagine going back to running Kulani Kinis without [Loop]? And the answer was a simple no.
% 35.3
% revenue retention
$ 1.66
USD upsell per return__
Emily McMorran
Customer Journey Manager
% 20
% reduction in cash refunds
% 156
% increase in NPS for returns journey
Laurin Thompke
Head of CS
We don’t have capacity to have someone reaching out to every stalled shipment, so that’s the greatest thing that Loop does for us. It's like a person looking through every customer's tracking link.
% 76
% reduction in WISMO tickets
10
hours saved per week per CS agent
Deja Jefferson
Customer Insights Manager
The platform has not only streamlined our returns process but also enhanced our overall customer experience,” says Jefferson. “The combination of clear policies, user-friendly tools, and powerful analytics has allowed us to operate more efficiently and strategically.
% 75
% drop in return rate
% 40
% decrease in return-related customer complaints
Alex Babich
Managing Director & Founder
% 35.3
% revenue retention
$ 1.66
USD upsell per return__
Emily McMorran
Customer Journey Manager
% 20
% reduction in cash refunds
% 156
% increase in NPS for returns journey
Laurin Thompke
Head of CS
% 76
% reduction in WISMO tickets
10
hours saved per week per CS agent
Leadership
Hannah Bravo
Chief Executive Officer
David Morgan
Chief Financial Officer
Brent Kraus
Chief Revenue Officer
Chris Long
SVP, Product & Technology
Kristen Kelly
SVP, Strategic Operations
Joe Vancena
VP, Marketing
Nick Simon
SVP, Sales
Jill Londino
Chief of Staff
Braxton Stuart
VP, Engineering
Chaya Patel
VP, Merchant Success
Kent Woodyard
VP, Partnerships & Business Development